Carelin created a customer satisfaction survey for its customers that measured the service experience regarding the 2022 assignments. Overall, the results were a very good level and the Net Promoter Score (NPS) number was 80. For the sake of comparison, let’s state that the average NPS number in the consulting business is 51.
In the survey, customers chose the most important reasons why they have chosen Carelin Oy as their service provider. The five choices below emerged as the most important in customer responses:
- Personnel Competence
- Previous Experience with Carelin
- Understanding and Customizing for Customer Needs
- Independence from Contractors
”A Customer Satisfaction survey was organized for the first time in the history of Carelin Oy. A humble thank you to our customers for the great feedback and high response rate! In the ’Lessons Learned’ events organized for each project, we have previously been able to listen to customers’ experiences of working with the Carelin team, but this kind of systematic annual survey provides good information and with it, we can also identify areas for improvement. The biggest thanks for the high customer satisfaction goes to our own committed and professional team”
– Carelin Oy CEO Ville Alatalo.